The 2015 Trends in Hospitality Training & Development Study shows that effective training is making a difference in terms of reducing turnover, fostering a stronger more skilled workforce, and providing a better customer experience.
This report, conducted by CHART and TDn2K, highlights a number of key findings, most notably:
- It Pays to Train the Trainer. Increasing an organization’s budget to train certified trainers can reduce turnover by about 25 percent.
- Orientation IS Opportunity. Those that spend more than four hours on new hire orientation enjoy, on average, 13 percent lower turnover than their counterparts.
- E-Learning on the Rise. More organizations are turning to e-learning as part of their training suite, using it for knowledge leveling, validation and testing, and compliance. More than 85 percent of full- and limited- service restaurants and 50 percent of hotel and lodging companies report e-learning opportunities to employees are increasing in their organizations.