Webinar Speakers
Frances Liu, Vice President of Marketing and Customer Success, Opus Training (Facilitator)
James Frank, Field Training Manager, Dine Brands Global (Applebee’s)
Dr. Jennifer Belk White, Ed.D., Vice President of Human Resources, General Hotels Corporation
Audrey Benet, Associate Professor, Valencia College – Walt Disney World Center for Culinary Arts & Hospitality Management
This webinar will delve into the newly released Hospitality Training 360 Report by CHART and Opus Training. Based on the findings from more than 190 hospitality trainers, our panel of experts will translate what the data means to you, and how you can use it to advocate for better resources and develop smarter strategies. You will gain insights on these topics, and much more:
- The industry has bigger budgets, renewed confidence, and the tools to implement. What it hasn’t built: the proof that training delivers.
- 55-61% of your hospitality training peers plan to increase training spend this year. That’s the strongest forward signal in three years.
- Time pressure (55%) now outranks budget (38%) by 17 points as the factor shaping training decisions today.
- Training teams are investing in ongoing training over new hire onboarding.
- Managers are increasingly absorbing training ownership without the necessary operational support.
- AI went mainstream alongside a demand for human connection.
You fought for training budgets, adapted through cuts, did more with less. Now, get access to this full research report, where you’ll find a deeper dive into training trends, priorities, and benchmark data.