Webinar Speakers
Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.
This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.
In this webinar, you will learn how to:
• Anticipate potential points of conflict.
• Have a plan and policy for reoccurring issues.
• Build confidence through practice and role play.
• Solicit employees and the community for insight.
• Be fair, firm, and consistent with policies.
• Always treat people with respect and dignity.