Webinar Speakers
Learn proven tactics for effectively managing problematic behaviors like panhandling, rummaging through trash cans, loitering, and aggressive behavior towards staff – without conflict. Understanding the brain science and mental health drivers and triggers of individuals suffering from homelessness, mental illness, substance use, and trauma helps managers train their teams to defuse conflict before it escalates.
Participants will:
- Learn the 4 most common mistakes employees make in managing problematic behavior.
- Learn how to use effective body language and non-verbal communication to avoid conflict.
- Gain a deeper understanding of the mental health drivers of problematic behavior and how their staff’s actions exacerbate them.
- Develop an appreciation for how a sensitive topic can be taught respectfully without downplaying difficult realities.
Having run a large homeless shelter outside of Chicago for 20 years, Ryan Dowd has a deep understanding of the cause of conflicts and how to handle it safely. Ryan has presented on the topic around the world and has developed the training used by thousands of organizations, including the McDonald’s Corporation.