Webinar Speakers

  • Bob Anderson President, Star Performance, Inc.

Hospitality Training LIVE Mini Con Keynote

The pent-up demand dam has burst, and our “ramp up” for the roaring recovery has become a quick sprint! The past few months have seen dramatic acceleration to business, and our hiring and training processes are changing weekly, if not daily. If you feel like you are racing along at a faster pace than ever before, the learning you will gain in this session will help you immediately adapt and adjust.

The shortage of new team candidates mandates new approaches and strategies. In this timely presentation (that was revised for CHART this week to include the most up-to-date information), you will learn how to implement these solutions for the realities of today’s hospitality business:

  •     Implement the 4×4 relay race plan – Hiring, training, leading, and loyalty…the key is the handoff…how to not drop the baton
  •     Expedite the onboarding timeframe from a two-week process to a three-day sprint
  •     Engage new team members, re-engage returning team members, and motivate current team members
  •     Build the new “bullpen” with a team that has different skills, attitudes, and experiences
  •     Create a new personal and professional mindset by breaking the old rules, trying new ideas, and creating new habits
  •     Ramp-up “Rock Management:” identifying your ‘three now, six soon, and nine later’ focus actions