Webinar Speakers

  • Frances Liu VP of Marketing & Customer Success, Opus Training
  • Kelly McCutcheon
    Kelly McCutcheon Group Director of Training & Development, Whataburger
  • Damian Hanft
    Damian Hanft Vice President, Talent Experience, Inspire Brands

An exciting deep dive into the industry trends and insights drawn from the Hospitality Training 360 Report, developed in partnership with Opus Training. This session also showcases industry benchmarks (budget and hours) so that you can see where you stack up.

The free report is available in an easy-to-read format and as a downloadable PDF. The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D