Webinar Speakers

  • Calvin Banks, CHT
    Calvin Banks, CHT Senior Vice President of People Development and Culture, Pyramid Global Hospitality
  • Christine Andrews, SPHR, SHRM-SCP
    Christine Andrews, SPHR, SHRM-SCP Vice President of People, First Hospitality
  • Kathryn Harris
    Kathryn Harris Corporate Director of Learning & Development, PCH Hotels and Resorts
  • Travis Bowman
    Travis Bowman Vice President of Talent, First Hospitality
  • Jennifer Belk White, Ed.D., CHT, SHRM-SCP, SPHR
    Jennifer Belk White, Ed.D., CHT, SHRM-SCP, SPHR Vice President of Human Resources, General Hotels Corporation

Get ready for a dynamic, fast-moving session with quick training improvements from hospitality trainers in the lodging world. Five CHART lodging leaders will each share one impactful idea in five minutes or less—practical insights you can put to work right away. From building stronger cultures and growing leaders from within to sparking emotional intelligence and genuine hospitality on the front line, this is your front-row seat to the best ideas shaping hospitality training today.

  • The Culture You Want is by Design, Not Default:  Without deliberate design, a culture will still form, but it may not be the one you desire.
  • From Data to Decisions:  Connecting data to purpose.  When data tells the same story as your purpose, alignment follows.
  • The importance of Emotional Intelligence on the Front Line; Training and Coaching this Critical Skill.
  • Build Leadership Habits that Reinforce Culture:  Culture thrives when leaders model it daily.  Consistency builds trust – and trust build culture
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  • Creating a Culture of Ownership: From Task Completers to Experience Makers. Empowered teams provide dramatically better guest experiences. Eliminate the “I just work here” mindset and build psychological ownership in your frontline team members.