2026
Hospitality Training 360 Report
CHART & Opus Training
Learning and Development Trends Report: What Hospitality Data Shows for 2026
Newly released, and your go-to reference! Gain benchmarking insights from nearly 200 restaurant and hospitality training leaders representing more than 30,000 locations. For 2026, budgets are rebounding, but time pressure is now the top constraint, not spend. AI adoption nearly doubled year-over-year. And teams that connect training to operational metrics are twice as likely to secure resources.
2025
Hospitality Training 360 Report
CHART & Opus Training
Learning and Development Trends Report: What Hospitality Data Shows for 2026
We’re excited to share the newly released Hospitality Training 360 Report by CHART + Opus. For 2025, we see significant shifts in training priorities, and we’ve summarized these for you in six key takeaways. Dive in to discover the latest trends, see how your training strategy stacks up against hospitality industry benchmarks, and walk away with insights to drive support for your training programs.
Get a full PDF of this report in your email inbox by visiting this page and entering your email where indicated.
Hospitality Training 360 Report by CHART + Opus in your inbox
2024
Hospitality Training 360 Report
CHART & Opus Training
Learning and Development Trends Report: What Hospitality Data Shows for 2024
Hospitality L&D 360 Report: Part 2
View on full screen, or get a PDF version of the report in your email inbox by entering your email where indicated.
Report Overview
More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses. CHART (Council of Hospitality and Restaurant Trainers) and Opus Training jointly surveyed over a hundred L&D leaders in hospitality, primarily in multi-unit restaurants.
Part 1 of this report focuses on actionable insights that can help L&D leaders in hospitality advocate for their programs, influence buy-in, and maximize training efficacy. Part 2 shares how businesses are investing in training, both in terms of money and time spent. Let’s dive into the top trends for 2024 and beyond. Get a full recap of the report.
Have questions, comments, or ideas? We welcome it — please email feedback@opus.so.
To stay up-to-date, subscribe to the CHART Training Flash or Opus newsletter.
2019
- 2019 Trends in Hospitality Training and Development Study (Full Report available to those who completed the survey)
- 2019 Trends in Hospitality Training and Development Study (Infographic)
2017
- 2017 Trends in Hospitality Training and Development Study (Full Report available to those who completed the survey)
- 2017 Trends in Hospitality Training and Development Study (Infographic)
2015
- 2015 Trends in Hospitality Training and Development Study (Infographic)
- 2015 Trends in Hospitality Training and Development Study (Full Report)
Past Studies
- 2014 Trends in Hospitality Training and Development Study Full Report
- 2014 Trends in Hospitality Training & Development Infographic
- Blueprint for Trainer Development: A Customized Competency Model for the Hospitality Industry, White Paper, 2005
- Blueprint for Trainer Development: A Customized Competency Model for the Hospitality Industry, Power Point, 2005
- 2000 CHART Benchmarking Study: Profitability, Retention, Technology and Best Practices in Training