Training Competencies

Are your presentations driving the desired results? If not, this workshop will teach you the behaviors that will enhance your ability to prepare and make a quality presentation that will more effectively drive your company’s sales and build profits.

This workshop focuses on need to:

• Be organized and prepared for training sessions

If your participants fall asleep, it’s a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate objective-based training sessions.

Learn how to:

• Be aware of different adult learning styles and adapt class to the individual participant’s needs

The vast majority of hospitality training does not take place in a classroom setting or online, and it’s not delivered by a senior training or HR executive. Most training occurs every minute of every day as supervisors, crew trainers, and experienced employees teach company standards and needed skills to new staff members in our hotels and restaurants. But how is this task accomplished consistently and successfully in the sometimes chaotic work environments of hospitality organizations where business demands can be unpredictable and training time, space, and budgets can be limited?

Topics that this workshop will cover include:

• Characteristics of an effective field trainer who can overcome the obstacles of in-the-job training

The most successful training programs are developed using a roadmap that evaluates learning needs from a big picture perspective and zeros in on specific learning objectives before the first word of content is ever written. This workshop will help you get started.

After this session you will be able to:

• Define instructional design and why it’s crucial to your learning efforts

Trainers and instructional designers have to not only understand sometimes complex issues, but also how to clearly explain it to others using the best tools. Shaping raw information into easily digestible, relevant training programs that succeed in transferring learning to the job is a tricky feat. This information-packed workshop will help you do just that.

This session covers the nuts and bolts of training program design, including:

• Adult learning principles and how to apply them to curriculum

Training programs need to constantly adapt to changes in the operational environment and respond to feedback and goals set by executive management.  Programs need to be evaluated to ensure they are meeting objectives and in compliance.

This session will give you the tools to:

• Conduct a pilot test of your training program and adjust based on feedback

Successful managers need to understand how their team relates to others and fits into the company’s overall organizational structure and strategy. Operational excellence can be achieved if the team of operators and trainers work together for a common purpose.

After this session, you will learn the importance of:

• Possessing a clear understanding of the organization’s structure

It is critical that managers oversee projects but determine which ones take higher priority and which ones meet objectives and provide the best ROI.

The workshop will teach you how to:

• Identify corporate development needs based on strategic objectives and goals

A successful training manager must constantly evaluate and give feedback to their staff as well as set goals and provide opportunities for them to develop, grow and improve.

After this session attendees will:

• Demonstrate an awareness of staff member’s strengths and challenges

Communication and Influence at the executive level includes providing leadership and preparation through words, actions, expectations and culture.

Participants in this session will:

• Learn four key elements of the Communication and Influence Competency, and supporting behaviors for each

Hone your ability to make profitable business decisions and secure executive buy-in for your programs. This high-level session will help you become a valuable partner in your company’s business strategy.

Speak the language of business by:

• Understanding your company’s financial metrics and goals

You’ve earned a seat at the strategic table, and this workshop will help you become a closer business partner with leaders in your organization.

This workshop will:

• help you develop corporate plans and provide a strategic viewpoint on projects and tasks to inform others of the impact of various options