What are you and/or your company doing around team member engagement?
Notes summary from First Time Attendee Co-Director, Jody Huls
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- Metric = free week pay for each team member (hourly bonus)
- Hometown hero – nominated based on performance and guest survey/feedback
- Team conference
- Sign on bonus after 30 days. Can earn up to $1,000 in 6 months
- Top performers go to annual company business meeting
- Increase benefits
- First 5 days training mapped out; 30/60/90 day check ins
- Training focus – to managers – who “can’t keep”
- Referral bonus 90 day – $500/$1,000
- College free for corporate employees; 20% franchise
- Training programs = college credits
- Game/contests for bartenders
- Engagement surveys each quarter. Leadership listens
- Wellness programs
- Tuition reimbursement for college classes
- Team uniforms
- Drive-thru bingo for team and guests
- Reconstructed orientation
- Visualize your future
- Inspire guest experience
- Belong
- Energize each other
- Anonymous focus group (mgrs.) to get feedback to improve quality of life. Leadership is not allowed to attend
- Introduced social media platform for team
- Created a training identity “Jose Train-o”
- Meet each morning for focus of the day; video it to share to cluster app
- High touch – team members who go above and beyond are recognized weekly
- Service suitcase series – additional training that is not job specific
- Professional development
- Surveys
- GM Development (trickles down)
- Train team to “tell the story” of wine/liquor to share with guest
CHART Community Discussion