Winter 2027 · CHART 111
Building for Performance
March 7–10, 2027 · The Westin Riverwalk, San Antonio, TX.
Hospitality-specific content by trainers for trainers.
Registration is open
Rates step up as the conference approaches — register before January 21, 2027 for the best rate.
Who Should Attend?
Hospitality industry segments include quick service, fast casual, full service, fine dining, hotels, resorts, clubs, colleges and universities, casinos, cruise ships, senior living, convenience stores, and more.
- Trainers
- Instructional Designers
- Directors
- Managers
- Team Members
- HR Professionals
- Executives who are committed to developing people
Hospitality Training Competency Workshops
Three rounds of four-hour workshops across four role-based tracks. Complete all three workshops in a track to earn a certificate and a pin.
Alternate Breakout Sessions
Breakouts run alongside the competency workshops in every round, so you can take a breakout instead of a workshop. Topics include:
- Technology & Artificial Intelligence
- Training Skills & Certification
- Effective Instructional Design
- Authoring Tools
- High-Performing Teams
- Interpersonal Communication
- Diversity, Equity & Inclusion
- Leadership & Culture
- Retention & Engagement Strategies
- Talent Acquisition & Onboarding
- Upskilling & Career Pathing
- Change Management & Agility
The sessions were packed with value. I left feeling motivated and ready to lead with more authenticity and confidence.
Shanlee KassonEVP of Ops Integrations, Teriyaki Madness — first-time attendee, CHART 107 Louisville
Need help making your case to attend?
A conference budget planner, a letter template for your supervisor, a takeaway plan to bring home, and what past attendees say about CHART.
Eligibility
CHART Conferences are open to individuals who are eligible for membership. Attendees must be employed by multi-unit lodging, foodservice, or other hospitality operators, and have the responsibility to create, implement or oversee programs for education, training, and developing human resources.
Vendors and Consultants
Email chart@chart.org for information on how you can participate in this industry event.