Kelly McCutcheon

Training Articles 11

Everyday Hospitality July 6, 2026 259 views
What We Focus On Grows May 27, 2026 138 views
The Six-Step Method to Writing Thoughtful, Authentic Performance Reviews February 16, 2026 3,336 views
The Power of Representation in Training February 4, 2026 422 views
Turn Your Meetings from Meh to Meaningful January 21, 2026 432 views
Thanksgiving’s Secret Ingredient: Pass the Gratitude, Hold the Generalities November 20, 2025 584 views
Hospitality Training Trends Imagine the Future April 3, 2024 2,929 views
Three Things I Learned About Training from Taylor Swift’s Eras Tour August 30, 2023 2,680 views
3 Ways to Add Disney Magic to Your Training May 23, 2023 2,415 views
[Interview] Kelly McCutcheon Busts a Popular Training Myth and Shares Her Cringiest Moment June 29, 2022 1,840 views
Three Things I Learned Teaching a Breakout at CHART March 11, 2020 1,670 views

Webinars 4

Diving into the Data: Hospitality Training Benchmarks & Insights April 17, 2024
CHARTing Your Year with Intention: From Annual Aims to Weekly Wins December 6, 2023
5 in 5: Bright Ideas, Quick Takeaways June 28, 2023
Microlearning: The Quick Wins and Pitfalls of Shorter Training Content August 21, 2019

In Their Words 1

My every day is filled with skills I learned from a CHART Competency. But my go to is: "There are only 3 reasons something isn't done - don't know, can't do, don't care."

Kelly McCutcheon Group Director of Training & Development Whataburger