Training Articles 3 3 Ways to De-escalate Cross-cultural Conflict with Guests and Employees November 17, 2020 5,435 views Managing Unconscious Bias November 3, 2020 1,809 views CHART Talks: The Value of Unconscious Bias Training with Gerry Fernandez October 3, 2019 1,644 views Webinars 2 Navigating Difficult Conversations During the Covid-19 and Racial Equality Era April 21, 2021 Managing Unconscious Bias: De-escalating Cross-cultural Conflict With Guests & Employees January 22, 2020