Member Blog

In this hyper-competitive labor market, employee satisfaction and retention are a focal point for employers. The newly released Hospitality Training 360 Report by CHART and Opus Training shows that continuous learning and development opportunities are now considered key drivers of employee engagement and satisfaction. Here are some of the key findings and trends uncovered by the research.

My key takeaway from Kelly McCutcheon's breakout at the Charlotte conference, "Living Fully: 5 Mini Lessons for a Fresh Approach," was the concept of incremental change, which I immediately connected with my specialty, On-the-Job Training. Embracing incremental change in OJT is an investment in your employees that will pay off with better retention, greater understanding, and more satisfied employees and guests. Here are 7 strategies to consider adding to your program.

People who develop others play a crucial role in shaping the growth and potential of those under their guidance. However, it is equally important for these developers to invest time and effort into their own personal and professional development. By doing so, they not only have the opportunity to cultivate and refine their own skills, but also foster a culture of continuous learning and growth.

As we began analyzing the data and looking at the trends of the newly released Hospitality Training 360 Report by Opus Training and CHART, we couldn’t help but envision how these trends will shape the future of training within the hospitality industry. Here are three scenarios that could happen in the near future.

In the hospitality industry, success hinges on the latest technology and the timeless art of human connection. A revealing study conducted by CHART and Opus uncovers the vital role of interpersonal skills in creating memorable service experiences. Here's a deeper look at what makes the hospitality sector tick, backed by insights from this research.

During the “AI and Learning Management" breakout in Charlotte, our discussion included the emergence of Artificial Intelligence image generators such as Dall-E on ChatGPT, and how it is revolutionizing hospitality training by providing an accessible, cost-effective means of generating tailor-made visual content. Though getting the results that you want may take some practice, the advantages of using this tool are numerous. Here are a few examples of how trainers can utilize this technology to enhance their training materials.

Modernize your training by transitioning from traditional onboarding to a concept we call "everboarding." This approach employs microlearning and emphasizes continuous growth and development, ensuring that learning is an ongoing process. It also champions inclusivity and reinforces our desired culture, creating an environment where employees can thrive.

As part of my doctoral program, I have spent a lot of time researching frontline leadership development and connecting that to business results. When we think about scaling up the next generation of leaders, it’s time we highlighted the importance of people skills over operational skills, and recognize that so-called "soft skills" are, in fact, leadership skills.

Artificial Intelligence is a tool that can greatly help trainers create training quickly and efficiently, but it needs our help to create the RIGHT training. Leveraging AI in Learning and Development was the topic of a breakout led by Rachael Nemeth and Brea Watkins at the recent Charlotte Hospitality Training Comptencies Conference. Here are some of the key takeaways from that session for getting the most out of AI.

Artificial Intelligence was a hot topic at CHART's recent Charlotte Hospitality Training Competencies Conference! Here is a list of 10 tools that emerged from insights shared during Donna Herbel's /Imagine AI in the Workplace breakout session that could revolutionize your approach to training.

Growth and expansion are often major selling points used to attract ambitious employees, but how can hospitality companies retain promising talent when the expected growth isn’t there? Here are 15 creative ways that companies can invest in their current team through education and culture-building activities that will keep them feeling valued, empowered, and connected even if higher-level roles are limited for the time being.

You might be a futurist, even if you don't realize it! Qualities of futurists include things like inherent curiosity, readiness to innovate and adapt to change, and an ability to study and predict patterns and trends. Does this sound like you and your successful colleagues in L&D?