Webinars On Demand

Learn from previous CHART webinars. Our webinars cover a variety of topics related to the hospitality industry and provide you with building blocks to improve your training skill set. Don’t forget to check out our upcoming webinars, to attend and participate in those live events.

Diving into the Data: Hospitality Training Benchmarks & Insights

FRANCES LIU, VP OF MARKETING, OPUS TRAINING
KELLY MCCUTCHEON, GROUP DIRECTOR OF TRAINING, WHATABURGER
DAMIAN HANFT, VICE PRESIDENT, TALENT EXPERIENCE, INSPIRE BRANDS

April 17, 2024

An exciting deep dive into the industry trends and insights drawn from the Hospitality Training 360 Report, developed in partnership with Opus Training. This session also showcases industry benchmarks (budget and hours) so that you can see where you stack up.

The free report is available in an easy-to-read format and as a downloadable PDF. The report shows that with mission-critical training gaining organization-wide support, L&D is at an inflection point. Despite the usual constraints of tight budgets and expanding initiatives, L&D professionals in hospitality show optimism, fueled by a reinvestment of training post-pandemic. More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses.

To get a sense of what lies ahead for hospitality training in the next year (and beyond), the report delves into  seven key takeaways:

  1. L&D is back in the spotlight — for now
  2. Training is returning to hospitality’s roots
  3. The frontline manager is receiving renewed investment
  4. L&D trends are grounded in the realities of frontline work
  5. Mobile e-learning is now the norm
  6. The most effective programs embrace the top trends
  7. Knowledge sharing helps level up L&D 

Rethinking Restaurant Training: A King's Seafood Company Case Study

ALYSSA HERNANDEZ, LEARNING AND DEVELOPMENT MANAGER, KING'S SEAFOOD COMPANY

CHAD UDELL, CEO AND CO-FOUNDER, SPARKLEARN

March 20, 2024

This insightful webinar showcases how King’s Seafood Company, in collaboration with SparkLearn, is innovating its training strategies for the evolving workforce. The session delves into the challenges and solutions in adapting to the needs of multiple generations in the workforce and the mobile environment. Key themes include enhancing educational content, fostering engagement and crafting an exceptional experience. These efforts aim to boost performance, improve staff retention, and affirm the company’s dedication to being an employer of choice for multiple generations. The discussion emphasizes practical methods and real-life examples, offering valuable insights for businesses seeking to modernize their training approaches.

ABOUT THE PRESENTERS

Alyssa Hernandez is Leadership & Development Manager at King's Seafood Company. After over 14 years with King’s Seafood Company, Alyssa Hernandez fully represents the company’s philosophy of recruiting the best and recognizing their contributions. Having started as an hourly position before being promoted to manager, and eventually General Manager, Alyssa then progressed to the People Resources team to become the Leadership Development Manager. Her current role sees her overseeing the training of new management & home office crewmembers, company roll outs, LMS systems and the growth of managers towards a promotional track. Alyssa believes that communication and personal connections are the key to sustained success and is looking forward to wrapping up a project focused on using different channels of communication to narrow the generational gap in the workplace.

Chad Udell is CO-CEO and Co-founder at SparkLearn. He has worked with Fortune 500 companies and government agencies to create award winning digital experiences for 20 years. Chad is an expert in mobile design and development, and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New. Chad enjoys helping his customers see the potential in their learning efforts with each project, driving them to successful outcomes with his vision and leadership.

Training (the new AI of Operations) -10 Ways to Build Culture, Sales, & Profits

TJ SCHIER, PRESIDENT, SMART RESTAURANT GROUP

February 21, 2024

Training and L&D is always asked to justify expenses and provide ROI while training faster and with less resources…and when things go wrong, it’s a "training problem." Stop the false narrative! Learn from a long-time trainer, franchisee, and operator the key tactics and resources training can provide to any hospitality organization to maximize the impact on the guest, team members, and financial performance of the brand. You’ll walk away with inexpensive, easy-to-implement tools and programs to help your locations build culture, drive sales and profitability, and, most importantly, maximize guest and team member satisfaction.

24 Stats and Strategies to Achieve Hospitality Training Excellence in 2024

DANA FARESE, SR. MANAGER, CONTENT MARKETING, CRUNCHTIME

WITH COMMENTARY FROM:

RONA LASCANO, SR. DIRECTOR OF TRAINING AND RESTAURANT SUPPORT, A&W RESTAURANTS

CHRISTOPHER SHAND, CHIEF PEOPLE OFFICER, SILVER DINER DEVELOPMENT

ANDREA VIOREL, SR. TRAINING & LMS MANAGER, SILVER DINER DEVELOPMENT

January 17, 2024

In this webinar, we’ll take a deep dive into Crunchtime’s Restaurant Operations Report, with a focus on the findings specific to training and HR.

We’ll share stats and strategies around driving training excellence in multi-unit restaurants, including perspectives from A&W and Silver Diner. Attendees will learn:

  • New insights and training trends across different concept types and sizes  
  • How to measure the value and impact of training and development on your business
  • The strategies operators are prioritizing to improve training and development 

Join us to kick off the new year by setting your stores up for success.

Download PDF of Presentation Slide Deck

CHARTing Your Year with Intention: From Annual Aims to Weekly Wins

KELLY MCCUTCHEON, WHATABURGER
RACHEL RICHEL, INSPIRE BRANDS
KATE STITELER, SONESTA HOTELS
KIM EVANS, HOPDODDY

December 6, 2023 

2024 is just around the corner. Get ready to kick start your (and your team’s) year with winning tactics shared by three innovative leaders:

  •     Rachel Richal – Word of the Year (How to set an intention for the year by rallying around a single word)
  •     Kate Stiteler – Big Rocks (Setting quarterly goals as a team to go from strategy to success)
    HANDOUT 1: Big Rocks Doc  |  HANDOUT 2: Big Rocks Weekly Form
  •     Kim Evans – The Weekly Flash (Win the week with intention through this organization system for you and your team)
    HANDOUT: Weekly Flash Report (Excel)

Prepare to leave this session ready to set up your year for success – and all the quarters and weeks in between.

Hospitality’s Secret Ingredient: How to Engage and Empower Your Teams with Immersive, Game-Based Training

JUSTIN BLANCHARD, CREATIVE DIRECTOR AT ATTENSI

November 8, 2023 

*NOTE: Audio improves at 6:40*

Don’t be played. With constant innovations in AI and worktech, there is a lot of buzz around “gamification” and “game-based learning.” But what are the true differences between them? And how can one truly transform your people and your business?

As Creative Director at Attensi, Justin Blanchard has spent years working to create measurable impact learning through cutting-edge game-based solutions for hospitality operators. Join us as he demystifies the concept of gamification, with a deep dive deep into the specific drivers behind the effective use of game mechanics and creative narratives that drive behavioral change and the real-world impact for your business.