Seeing Red: A Path to Mastering Stress and Improving Service, Employee Retention, and Customer Satisfaction - Part 1
In a recent survey of restaurant and foodservice workers, 58% reported being happy or extremely happy with their jobs, while 56% simultaneously felt burned out. Research also shows that hotel employees report stressors at a rate that is nearly double that of the national average. The stress employees face often spills over into customer interactions, so helping team members manage stress and stay out of the Red Zone is beneficial for employees and for business outcomes.
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