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The Latest in Hospitality Training

  • Structured Freedom

    Posted October 27, 2014 in Member Blog

    For as long as I can remember I have despised structure.  I think I’ve always been allergic to the word “structure”.  It seems so confining and, I don’t know, very…structurey.  I know that’s not a word but you know what I mean.  For some people, structure can be exactly what they need….a specific set of guidelines and systems that allow things to work properly. It directs you to where you are supposed to be and no rules are broken.  To...... Read More


  • Mobile Devices for E-learning: Practical Advice Based on Experience

    Posted October 27, 2014 in Member Blog

    It's an understatement to say that the e-learning landscape has changed dramatically over the past decade.  When DiscoverLink first started in 2002, the number one barrier our clients faced in starting an e-learning program was the technology infrastructure.  Most restaurants did not have computing platforms in-store, and even fewer had internet connectivity.  In fact, in order to get our business going in the early days, we often had to set up our clients' stores with desktop computers...... Read More


  • New Report: Investment in Training Improves Hospitality Industry’s Bottom Line

    Posted October 13, 2014 in News

    October 9, 2014 (Westfield, NJ)—Investing in training is important to hospitality organizations and restaurant and lodging companies’ bottom lines, says a new report released by the Council of Hotel and Restaurant Trainers (CHART) and People Report, a TDn2K company. The report, 2014 Trends in Hospitality Training & Development Study, serves as a benchmark for training and development practices. The full report and one-page infographic are now available for download at www.chart.org. “We’ve...... Read More


  • CHART Talks: "Brief Blasts of Brilliance" #11 - Find that ONE Acronym and Make It Happen

    Posted October 6, 2014 in Member Blog

    In Atlanta, I shared with you (in 7 minutes) the importance of working with your team to find the ONE acronym to covey your training message throughout your company.  For us at Ovation Brands, it's S.M.I.L.E.  Watch this quick video to find out what SMILE is an acronym for and how we build upon it within all departments.... Read More


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