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The Latest in Hospitality Training

  • The Power of CHART: Having a Very Gabe Day

    Posted April 5, 2016 in Member Blog

    The events of today really reinforced for me the professional importance of CHART and why I’m so excited to attend our 92nd Hospitality Training Conference in Charleston this summer. Because today was a very Gabe day. Here’s what I mean:  It started when I arrived at the office and a set of thank-you cards I had ordered were sitting in my mailbox. I had been sending out generic cards to employees and colleagues, but during the recent CHART conference in Seattle, Gabe Hosler...... Read More


  • Lessons from a New Trainer on the Block

    Posted April 5, 2016 in Member Blog

    In the ever-evolving world of hospitality, the topics of onboarding and new employee training are often at the forefront, particularly for those of us in charge of the new-hire experience. Rarely do we find ourselves being the new hire, however, as I realized when I recently had my third “first day of work” in 17 years of employment. The trainer was about to become the trainee!   As I prepared to lead the training efforts at my new hotels, I would like to share the most impactful...... Read More


  • What Does the Generational Shift Mean for Employers?

    Posted April 5, 2016 in Member Blog

    As the aging Baby Boomers exit the workforce, they will take with them a great deal of skill, knowledge, wisdom, institutional memory, relationships, and the last vestiges of the old-fashioned work ethic.  Organizations with significant “age bubbles” in their employee demographics will be facing these losses and cascading consequences as their aging workers leave the workforce.  This will require dedicating substantial resources to support knowledge-transfer and what we call...... Read More


  • Who is on Your Personal Board of Directors?

    Posted March 23, 2016 in Member Blog

    Your company has a team of leaders whose focus is to support achieving the company’s mission and goals. That group provides insight to the executive team in the pursuit of driving sales, growing profits, and strategizing for the next five, 10, and 20 years. Your company has a Board of Directors, but do you? Who is your trusted circle that you reach out to and talk to when it comes to your career, goals, and ambitions? If you don’t have a personal Board of Directors … it is never...... Read More


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