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The Latest in Hospitality Training
CHART Talks "Brief Blasts of Brilliance" #4 with Gerry Fernandez - Culture Intelligence in a Multicultural WorldPosted December 2, 2013 in Member Blog
In this 6 minute video, Gerry will share what knowledge, skills & insights are necessary to effectively engage people from different cultural backgrounds to deliver better business results. http://www.youtube.com/watch?v=qWaH_hRl0Eo&feature=share&list=UU3CIvTdjRFtourmSiqpjLEw... Read More
I recently attended the Hotel, Motel, and Restaurant Show in New York City as part of a panel discussion on Training Strategy, Technology, and the Bottom Line. The panel was moderated by CHART\'s very own Mike Nalley, Best Western, and included Robert O\'Halloran, East Carolina University, Mark Boccia, Marriott, and Sylvia Douglin, Interstate Hotels and Resorts. About 60 attendees (70% being industry professionals and 30% aspiring hospitality students) attended this engaging session. Though there...... Read More
Watch my short video and learn that with the right motivation, patience and encouragment, you too can learn new tricks. My amazing grandaughter has taught me a lot and one is keep learning! View Video... Read More
Just after stumbling out of bed each morning, the first thing I do is scan the local and national news stories posted on a half-dozen different websites. I don’t read every article, of course, but I do try to read the ones that are important to me either personally or professionally. And recently I find that I’m interested in more and more news items because they connect with my career as a hospitality trainer. For example, one of the most common stories lately involves wage...... Read More