Develop People. Improve Performance. 


The Latest in Hospitality Training

  • Developing the Right Strategy to Attract Millennial Talent

    Posted May 19, 2015 in Member Blog

    Millennials are much more productive than they are given credit for. They are highly engaged in any meaningful work that aligns with their passions, and are socially conscious and loyal to organizations that value a culture of caring. Being the first generation to grow up with computers in their homes, millennials are technologically proficient and inherently effective networkers and communicators of your brand, making them natural recruiters of top talent. I became interested in learning more about...... Read More


  • 7 Interview Strategies to Help Discover Top Candidates

    Posted May 19, 2015 in Member Blog

    I have participated in many interviews during my 20-plus years in the world of hospitality, and it’s not always easy to determine if someone is going to be a great addition to your team. Based on my experiences, however, I do know that using the seven interviewing strategies below will help you find the best possible employees to represent your brand. Be prepared. Read through the candidate résumés and have questions developed prior to the start of the interview.  Be...... Read More


  • April Showers bring May Regional Training Forums!!!

    Posted May 11, 2015 in Member Blog

    Ok that didn't really rhyme, but when you have this many Regional Training Forums (RTFs), WHO CARES!!! CHART New Orleans is only two months away, but you don't have to wait until then to experience our unique brand of learning, sharing, growing and caring.  There are FIVE RTFs happening in the month of May.  If you're in Dallas, Southern California, Northern California, Orlando or Washington DC this month, mark your calendar and stop on into one of our RTFs!   CHART RTFs are FREE...... Read More


  • Puttin' on the Ritz

    Posted May 1, 2015 in Member Blog

    How do you measure the quality of a hotel?  For some people, it has to do with the physical elements of the property: spacious guest rooms, lavish decor, or thick walls to keep noise at a minimum.  For others, it has to do with the amenities: luxurious linens on the beds, 24-hour room service to cater to their every whim, or an upscale spa where they can melt away their cares.  And for some guests, it has to do with the location; they want something that will be within walking distance...... Read More


View More