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The Latest in Hospitality Training
Promoting an associate to a managerial role or filling a long-vacant leadership position is always exciting, especially for those of us in training and development. We are happy to have a key position filled, and sometimes we make assumptions about what the incumbent may or may not have in their supervisory toolkit. Specifically, we may believe these new managers inherently know how to interview job candidates. Recently, CSM Lodging conducted training with hiring managers and focused...... Read More
Recently I had the opportunity to tour a winery in Napa, not far from the upcoming CHART 89th Hospitality Training conference. I couldn’t help but notice a similarity in all of the intricacies to wine making compared to training and developing employees. Wine makers will tell you there are endless ways of creating wine and all deliver product of varying degrees of quality. Growing the grapes and attracting quality candidates… As our guide walked us through the vineyard...... Read More
Someone yelling at you is actually a good thing. This is just one of the lessons I shared in Atlanta as part of my CHART Talks presentation. Watch my video (less than 10 minutes) for my 9 Lessons to Improve Life and Leadership. Some of these lessons include those I learned from my mom, fellow CHART members, and even Charlie Brown!Remember, you have everything to gain with positive intent! And yes, it's my pleasure to share this video with you.... Read More
For many CHART members, including myself, the highlight of our recent 88th Hospitality Training Conference was the release of the 2014 Trends in Hospitality Training & Development Study. The survey that provided the results for this study was conducted earlier this summer by data-reporting firm TDn2K, one of CHART’s Silver Sponsors, and it covered a wide variety of topics such as e-learning, employee orientations, and training budget distributions. Out of all the information provided,...... Read More