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The Latest in Hospitality Training
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness. At Marriott, we consider ways our training programs can make a personal impact! Here is a recent example from one of our senior leadership courses. In June 2014, we provided each participant with a Nike Fitbit wristband to conduct a two-month test to evaluate how...... Read More
The Broadmoor duo of Danielle West and Melanie Shanks share in HM Magazine how hiring and training the right way will save you in the long run. In the hospitality industry, online reviews are like a train wreck: You know you’re not supposed to look, but you just can’t help it. For anyone concerned with reputation management, it can be infuriating. What do you mean a guest had to wait 45 minutes for a cup of coffee? Or, the valet wrecked a guest’s car! Social media has changed...... Read More
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items. Here are a few: Meet with our company president to discuss theconcept of training with guidelines instead of manuals, as suggested by Jessie Bray during his incredible breakout session. Review the fascinating results of the 2014 Hospitality Training Trends survey with our HR team members, as well as show them modules...... Read More
Everyone has a challenge. It's a matter of choice on how you will approach. My suggestion is to take what you have, keep moving and pedal on. In the video, I share how my diagnosis with Parkinson's Disease has been both a blessing and a calling. View Now... Read More